Delivery & Returns

SHIPMENTS

SHIPPING TIMES AND COSTS - We ship to the following Countries:  Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (Continental), Sweden, United Kingdom.

The shipment is free only to Italy. For all other countries the charge is € 15,00.

All orders made on the .giuliamarani online shop from Monday to Friday will be confirmed within the following 24 working hours and will be shipped within 2-3 working days from the confirmation e-mail. Weekend orders will be treated as if received on the next Monday morning. Order shipments may be delayed during the following public holidays: January 1st, January 6th, Easter Day and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th and December 26th.
IMPORTANT: we kindly ask you to fill in your address precisely when ordering,  since there is no way to modify your delivery address once you have submitted the order. Before shipping out your order, it may be necessary to check your credit card data with the issuing company. In this case, we will do our best to limit any shipping delay.

RETURNS AND REFUNDS

COSTS, INSTRUCTIONS AND REFUNDS : return shipments are free of charge.

The customer can return any purchased items for whatever reason within 7 working days from reception date. Return rights can be exclusively exercised by the Customer and, in no way, by the eventual beneficiary of a gift. Should the Customer want to order the same garment in a different size, then a new order is needed.

RETURN POLICY:  Please email your return request to sales@giuliamarani.com  specifying RETURN REQUEST.  In the e-mail the ORDER CODE and the RETURN REASON have to be clearly specified. Once you return request has been received, sales@giuliamarani.com will send a written confirmation showing the Return Authorization Number ( R.A.N)  and all neccesary instructions to fill in the return waybill packed in the received parcel.

After having checked that the returned items fulfil all contract terms, we will confirm to you by e-mail that the return will be accepted together with the refund date. All orders paid by credit card will be refunded in about 10 days. Refund times may be slightly different depending on the banking circuit of your credit card.

TERMS AND CONDITIONS : All returned items have to show the R.A.N. Any unidentified returns will be automatically rejected and returned to the sender. The security thread on each returned garment has to be neither cut or broken. All garments have to be completely unwashed, unchanged and unused. We invite you to try all garments without removing the identification tag; all items have to be returned in the same perfect conditions as received and togheter with its original packaging which is considered in any case integral part of the item itself and which has not to have been damaged and /or altered, or used as only external packaging.

The .giuliamarani online shop reserves the right to reject any unauthorized returns, sent by any different couriers from what clearly indicated in the e-mail concerning the return, or, in any case, not compliant with the specified conditions.

In such cases, the parcels will be sent back to the sender to the original shipping address.

PAYMENTS

The payment can be done either by credit card or Paypal. The charge arises once the purchase is effected. Should it be impossible, for whatever reason, to charge the Customer, then the purchase will be automatically cancelled and terminated.
Safe transactions by Credit Card: all transactions are processed by a secure server, and all customers' data are treated with the maximum respect.
PayPal Payment: by choosing to pay by PapPal the Customer can pay directly from his or her PayPal account. The .giuliamarani online shop reserves the right to ship exclusively to the address shown on the account verified by PayPal.

CUSTOMER CARE

Should you have any queries or claim , before or after purchasing, please contact our Customer Service using the e-mail sales@giuliamarani.com. The Customer Service will be be at your disposal from Monday to Friday from 10:00 to 12:30 (Italian time GMT+1).